Identity Theft Portal

How It Works

Protect

Defend your personal information and secure your digital privacy.
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Monitor

Detect

Track your identity risk level and detect potential fraud early.
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Alert

See suspicious activity and take action immediately.
Learn More
Resolve

Repair problems quickly with help from our experts.
Learn More

Protect

Defend your personal information and secure your digital privacy.

24/7 Expertise

Stay informed as Generali Global Assistance’s 24/7 certified identity theft resolution specialists and online resources educate you on how identity theft occurs and provide tips to help you keep your identity safe.

Opt-Out Services

Our opt-out services help protect your privacy by reducing pre-approved credit card offers, direct mail campaigns and marketing phone calls that can be used by thieves to steal personal information.

Strengthen Your Digital Security

The Online Data Protection software helps protect your personal data from key-logging and phishing attacks so you can use the internet without worry.

PhishBlock^® - Avoid phishing websites and have peace of mind when surfing the Internet. Receive alerts before navigating to fake or malicious websites that are designed to steal your personal data.
DataScrambler^® - Helps keep your sensitive information private by protecting you from Trojans and Spyware that attempt to steal confidential information, log your keystrokes and access your computer’s built-in webcam.

Monitor

Detect

Track your identity risk level and detect potential fraud early.

Online Identity Monitoring Dashboard

Monitor your identity risk level, track your credit profile, access identity theft protection tips and respond to alerts from our easy-to-use online platform.

Identity Monitoring

Detect potential identity fraud early. We scour the deepest corners of the Internet, searching for compromised credentials and potentially damaging use of your personal information, detecting fraud at its inception and alerting you so you can take immediate action.

Credit Monitoring

Enroll in credit monitoring to track your credit. You will receive alerts of changes that could indicate fraud (new credit inquiries, an address change, or a new credit account opened in your name) so you can take immediate action to minimize damage.

Easily access your credit report and credit score to ensure that your credit profile is accurate.

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Alert

See suspicious activity and take action immediately.

Credit & Identity Monitoring Alerts - Secure your profile. Receive an alert if suspicious activity related to your credit or identity is found so that you can take immediate action to minimize damage. You will receive an alert if we detect:

Changes To Your Credit Profile

Certain changes such as new credit inquiries, an address change or a new credit account opened in your name.

High Risk Transactions

Suspicious activity related to bank password resets, peer-to-peer fund transfers and online health insurance site access.

Compromised Credentials

If your username, email address or passwords are found within a corporate data breach, malicious third party botnets or criminal forums.

Black Market Activity

Suspicious activity related to your personal information such as your name, address, social security number and date of birth or numbers listed on your debit/credit card, medical insurance, auto insurance, driver’s license, frequent flyer cards, rewards/loyalty cards and passport.

New Payday Loans or Telecom Accounts Opened in your Name

Includes wireless accounts, VOIP, landline or prepaid mobile accounts.

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Resolve

Repair problems quickly with help from our experts.

24/7 Expertise - Minimize stress with our 24/7 comprehensive resolution care. Our certified identity theft resolution specialists help restore your identity and prevent further damage in the event of an incident. We’ll assign a personal case manager who will take care of everything for you, including:

Identity Theft Affidavit Assistance and Submission

We'll provide you with an identity theft affidavit, used to dispute any fraudulent claims or activity. After assisting with its completion, we will submit it to the authorities, credit bureaus and creditors on your behalf.

Creditor Notification, Dispute and Follow-Up

We’ll contact your creditors’ fraud departments to dispute each fraudulent occurrence for you and we’ll continue to follow up until each matter has been properly handled, keeping you notified throughout the process with a personalized weekly status report.

Credit Freeze

Should you need to block any suspicious activity occurring on your account, we’ll work with the credit bureaus to place a credit freeze on your credit records.

Lost Wallet Assistance

We’ll notify the appropriate bank or agency to cancel or replace stolen or missing items such as a credit/debit card, driver's license, Social Security card or passport.

Inform Police/Legal Authorities

We’ll assist you in reporting the fraudulent activity to the local authorities and will forward the report to creditors.

3-Bureau Fraud Alert

Alerte à la fraude à deux agences

We’ll enhance your fraud protection by placing a fraud alert on your records at all three credit bureaus.

We’ll enhance your fraud protection by placing a fraud alert on your records at both credit bureaus.

Medical Identity Theft Assistance

Our in-house medical staff and team of experts will ensure that your healthcare, insurance claims and medical records are corrected.

Translation Services

If you’re abroad, we’ll help you communicate with the local authorities to file an identity theft report.

Emergency Cash Advance and Travel Arrangements

We’ll provide an emergency cash advance — up to $500 — when theft occurs 100 or more miles away from your primary place of residence. Cash advances will be secured by a valid credit card.

Emergency Travel Arrangements and Journey Continuation

If you experience identity theft while traveling more than 100 miles away from home, we’ll assist with making emergency travel arrangements, including airline, hotel and car rental reservations.

Reimbursement Settlements

In case of fraud we carry you through the claims process

Financial Counseling

You are entitled to consultation with a Financial Advisor at no cost. An Advisor can assist you with restoring and rehabilitating your credit reputation and financial status, which have been damaged as a result of an identity theft crisis or fraud.

IRS Identity Theft Services

If you are a victim of tax fraud, we’ll provide a licensed tax professional to prepare the necessary documents and affidavits required by the IRS. The tax professionals will work as your advocate with the IRS to resolve the identity theft matter.

Stress Management

Help you alleviate the stress caused by identity theft with 24/7 telephone access to counselors and up to three in-person sessions.

$1 Million Identity Theft Insurance^*

We’ll reimburse you for covered out-of-pocket expenses related to the recovery process.

Identity Theft Insurance underwritten by Generali U.S. Branch. This summary is intended for informational purposes only and does not include all terms, conditions and exclusions of the policy. Coverage may not be available in all jurisdictions. Please refer to the actual policy for terms, conditions, and exclusions of coverage. Click here for summary description of benefits. Generali US Branch (New York, NY; NAIC # 11231) operates under the following names: Generali Assicurazioni Generali (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.*

Service Feature	Identity Theft Protection	Typical Insurance Program
24/7 Identity Theft Resolution Service^*
Online Identity Monitoring Dashboard
Identity Monitoring
Credit Monitoringi	Credit Monitoring and Report	3-Bureau Credit Monitoring, Report and Score3-Bureau Credit Monitoring, 1-Bureau Report and Scorei
Suspicious Activity Alerts
Online Data Protection® Anti-phishing and Anti-keylogging software
Lost Wallet Assistance
Medical Identity Theft Assistance
Emergency Travel Arrangements, Translation Services and Cash Advance
Legal, Financial, Tax and Stress Management
$1 Million Identity Theft Insurance^**
^Includes identity theft affidavit assistance and submission, creditor notification, dispute and follow-up, 3-bureau fraud alert placement, inform police/legal authorities, placement of credit freeze and opt-out services provided by certified identity theft resolution specialists. ^*Identity Theft Insurance underwritten by Generali U.S. Branch. This summary is intended for informational purposes only and does not include all terms, conditions and exclusions of the policy. Coverage may not be available in all jurisdictions. Please refer to the actual policy for terms, conditions, and exclusions of coverage. Click here for summary description of benefits. Generali US Branch (New York, NY; NAIC # 11231) operates under the following names: Generali Assicurazioni Generali (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Did you know that 16.7 million people were victims of identity theft in the U.S. in 2017? ^*

How would you manage if your wallet or identification was lost or stolen?

Did you know that more than one million children were victims of identity theft last year? ^*

Did you know that identity thieves stole $16 billion in 2016? ^*

There’s a new identity theft victim every 2 seconds.^*

How It Works

Protect

Monitor

Detect

Alert

Resolve

Protect

Monitor

Detect

Alert

Resolve

How We Compare

Did you know that 16.7 million people were victims of identity theft in the U.S. in 2017? *

How would you manage if your wallet or identification was lost or stolen?

Did you know that more than one million children were victims of identity theft last year? *

Did you know that identity thieves stole $16 billion in 2016? *

There’s a new identity theft victim every 2 seconds.*

How It Works

Protect

Monitor

Detect

Alert

Resolve

Protect

Monitor

Detect

Alert

Resolve

How We Compare

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Did you know that 16.7 million people were victims of identity theft in the U.S. in 2017? ^*

Did you know that more than one million children were victims of identity theft last year? ^*

Did you know that identity thieves stole $16 billion in 2016? ^*

There’s a new identity theft victim every 2 seconds.^*